Returns & Exchange Policy

At Aura, we want you to feel confident and comfortable in your own skin. We understand that finding the perfect fit is essential for shapewear. If you are not entirely satisfied with your purchase, we are here to help.

1. 7-Day Exchange & Return Window

You may request an exchange or return within 15 days of receiving your order. To be eligible, your item must meet the following criteria:

• Condition: Items must be unworn, unwashed, and in the same condition that you received them.

• Packaging: All original tags and packaging must be intact.

• Proof of Purchase: You must provide your order number or original digital receipt.

2. Damaged or Incorrect Items

Please inspect your order immediately upon arrival. If the item is faulty, damaged, or the wrong product was sent:

1. Contact us within 24 hours of delivery.

2. Provide photographic evidence of the defect via WhatsApp or Email.

3. Aura will provide a full replacement or refund at no additional cost to you.

3. How to Initiate a Request

To start a return or exchange, please reach out through one of the following channels:

• WhatsApp: 03046867643

• Email: auraofficialwear@gmail.com

4. Shipping Costs

• Customer Responsibility: For standard exchanges (sizing issues or change of mind), the customer is responsible for the return shipping costs and the delivery charges for the new item.

• Aura Responsibility: If the return is due to our error (wrong size/damaged item), we will cover all courier charges.

5. Refunds

Once your return is received and inspected (usually within 3–5 working days), we will notify you of the approval or rejection of your refund.

• Approved Refunds: Will be processed via Bank Transfer or JazzCash/EasyPaisa within 15 working days.

• Note: Original shipping fees are non-refundable.

6. Non-Returnable Items

• Items purchased on Final Sale or during "Clearance" events.

• Items that have been altered, scented (perfume/detergent), or stained.