Privacy Policy
Welcome to Aura. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you shop with us whether through our website, social media pages, WhatsApp, or any other channel.
By placing an order or interacting with Aura, you agree to the terms outlined in this policy. Please read it carefully.
1. Information We Collect
When you place an order or interact with us, we may collect the following information:
• Your full name
• Delivery address (city, area, complete address)
• Phone number
• Email address (if provided)
• Order details and purchase history
• Payment method (we do not store card details)
2. How We Use Your Information
We use your personal information solely for the following purposes:
• Processing and fulfilling your orders
• Coordinating delivery through our courier partners
• Sending order confirmations and updates via WhatsApp or call
• Responding to your queries and providing customer support
• Improving our products and customer experience
• Sending promotional offers or new arrivals (only if you have opted in)
3. How We Share Your Information
We value your privacy and do not sell or rent your personal information to any third parties. We may share your details only with:
• Courier/logistics companies — to deliver your order to the provided address
• Payment service providers — only as required to process your transaction
• Legal authorities — if required by law or to protect our legal rights
4. Data Security
We take the security of your information seriously. Your personal data is stored securely and access is restricted to authorized personnel only. We use reasonable administrative and technical safeguards to protect your data from unauthorized access, loss, or misuse.
However, please note that no method of transmission over the internet or phone is 100% secure. We encourage you to avoid sharing sensitive information unless necessary.
5. Cash on Delivery (COD) & Payments
Aura currently offers Cash on Delivery (COD) as a primary payment method. If online payment options are available, we do not store your card or banking details. All payment transactions are handled through secure third-party payment gateways.
6. Order & Return Information
Order history and return requests are retained for business and customer service purposes. If you wish to return or exchange a product, your provided information will be used to process the request. Please refer to our Return & Exchange Policy for full details.
7. Your Rights
You have the right to:
• Request access to the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal data (subject to our legal obligations)
• Opt out of receiving promotional messages at any time
To exercise any of these rights, please contact us using the details provided below.
8. Cookies & Online Tracking
If you visit our website or social media pages, basic tracking tools (such as cookies or platform analytics) may be used by the platform provider (e.g., Facebook/Instagram, Shopify) to improve your browsing experience and show relevant content. We do not control third-party cookie policies.
9. Children's Privacy
Our products and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 13. If you believe a minor has provided us with their information, please contact us immediately so we can take appropriate steps.
10. Changes to This Policy
Aura reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Brand: Aura
Email: auraofficialwear@gmail.com
Phone/WhatsApp: 03046867643
Location: Pakistan